QUALITY POLICY

IEB Translation Services is a company specialized in translation and proofreading in the main European and world languages (Arabic, Chinese, German, French, English, Italian, Spanish, Russian, Portuguese, etc.). Our main fields of expertise include legal, medical and pharmaceutical areas, as well as finance and business.

As an integral translation service company, our role is to help other companies to communicate with culturally different markets, by transmitting the concepts and ideas of their brands, corporate identity, products and/or services, with a clear purpose: to increase their sales abroad and improve their communication with the target audience of those translations.

IEB Translation Services is an ISO-certified agency with the mission of providing high-quality linguistic services and enabling assertive communication among people, companies and organizations, always taking culture and idiosyncrasy into account, through top-notch processes and highly-trained and professional staff. 

Its Management has undertaken the commitment to implement a Quality Management System, based on the ISO 9001 and ISO 17100 international standards specific for translation services.

Our Quality Policy is based on the following principles, which constitute the main lines of our business strategy:

  • The satisfaction of our clients, by providing them with a high-quality product and services that suit their needs and expectations.
  • The search for continuous improvement in our work processes and technical means.
  • The retention of a highly specialized human team, aware of their roles and responsibilities, to ensure compliance with the requirements of our customers and other interested parties as well as the legal requirements applicable to our activity.

The implementation of this Policy requires the active integration of the entire IEB Translation Services team. For this reason, the directors prioritize the motivation and training of collaborators within their professional careers and the enhancement of their teamwork attitudes, giving them the necessary responsibilities and powers.

Our quality policy is constantly evolving together with the company; therefore, it is reviewed for continuous adjustment and notified to all interested parties.

CONFIDENTIALITY POLICY

IEB protects confidentiality of all your documents throughout every step in the translation process. Our company complies with the European Legislation GDPR – General Data Protection Regulation